terms & conditions

terms of service
please read the terms of service (the “Terms of Service”) below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications buttons and widgets (the “Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as the “Content”). your access to and use of the Services signifies your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.

1. other applicable terms
1.1  these Terms of Service refer to the additional terms in our Privacy Policy Statement, which also apply to your use of our Services.
1.2  our Privacy Policy Statement sets out the terms on which we process any personal data we collect from you, or that you provide to us. by using our Services, you consent to such processing and warrant that all data provided by you is accurate. you understand that through your use of the Services you consent to the collection and use (as set in the Privacy Policy) of this information, including the transfer of this information both within and outside of Singapore for storage, processing and use by us. as part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. these communications are considered part of the Services and your Member account, which you may not be able to opt out from receiving.

2. changes of terms
we may amend the Terms of Service from time to time at our sole discretion without notice or liability to you. by continuing to use our Services following such amendments to the Terms of Service, you agree to be bound by such amendments.

3. changes to our services
3.1  the Services we provide may change from time to time without prior notice to you. in addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice. we also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.
3.2  We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete, up-to-date or free from errors or omissions.

4. accessing our services
4.1  our services are available free of charge.
4.2  we do not guarantee that our Services, or any content, will always be available or be uninterrupted. access to such Services is permitted on a temporary basis. we may suspend, withdraw, discontinue or change all or any part of our Services without notice. we will not be liable to you if for any reason our Services are unavailable at any time or for any period.
4.3  you are responsible for making all arrangements necessary for you to have access to our Services.
4.4  you are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.

5. your licence to use our Services
honest & gentle gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software that is provided to you by us as part of the Services. this licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by honest & gentle, in the manner permitted by these Terms of Service.

6. our intellectual property rights
6.1  all intellectual property rights subsisting in respect of the Services belong to honest & gentle or have been lawfully licensed to honest & gentle for use in connection with the Services. all rights under applicable laws are hereby reserved. you are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the website itself or create derivative works with respect thereto, as the website is copyrighted under applicable laws.
6.2  you agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. you hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.

7. content copyright policy
7.1  honest & gentle respects the intellectual property rights of others and expects users of the Services to do the same. we will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. if you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.
7.2  we reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. in appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer. our address for notice of alleged copyright infringement appearing on the Services is 7 Temasek Boulevard, Suntec Tower One, #12-07 Singapore 038987.

8. use of the Services
8.1  we do not guarantee that our Services will be secure or free from bugs or viruses. you are responsible for configuring your information technology, computer programmes and platform in order to access our site. you should use your own virus protection software.
8.2 you may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, honest & gentle's computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
8.3  we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. in the event of such a breach, your right to use our Services will cease immediately.

9. linking to us
you may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

10. third-party links and resources on our site
10.1  the links from the Services may take you to other sites or services and you acknowledge and agree that honest & gentle has no responsibility for the accuracy or availability of any Information provided by third parties services and websites.
10.2  the Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. the types and extent of advertising by honest & gentle on the Services are subject to change. in consideration for us granting you access to and use of the Services, you agree that honest & gentle and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.
10.3  links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.

11. indemnity
you agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. we may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. no settlement which may adversely affect our rights or obligations shall be made without our prior written approval. we reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

12. severance
the illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.

13. several users
if there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several, and their rights are joint.

14. waiver
no failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. no single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

15. termination
15.1  the Terms of Service will continue to apply until terminated by either you or us as follows.
15.2  we may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Service or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. we will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.
15.3  in all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
15.4  nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice.
last updated: 20 December 2020
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