faq

delivery
do you deliver to my country?

yes, we now ship internationally!

wherever you may be in the world, we have a way to ship to you.

check our delivery rates, and see how you can qualify for FREE delivery.

delivery rates

check out our delivery rates, and see how you can qualify for FREE delivery.

delivery methods

we only do doorstep home delivery.

how do i get free delivery?

check out our delivery fee schedule to find out how you can get FREE delivery.

can i track my order?

yes! once your order is out for delivery, you will receive an email with your order tracking number within.

when will my order arrive?

kindly refer to the delivery time schedule, according to your region, here.

which courier do you use?

for Singapore orders: we use different couriers from time to time, depending on which is faster.

as such, we cannot specify which we will use for your order.

for International orders: we use DHL International Air Freight. rest assured that your parcels will be in good hands.

i entered the wrong address - how now?

please inform us by replying to your order confirmation email as soon as possible.

alternatively, you may contact us at hello(at)honestgentle.com, with your order number.

refunds, returns & exchanges
can i exchange my item?

unfortunately, we do not process exchanges at the moment.

i received a damaged item

if you received a product with damaged packaging, please complete the following, within 7 days of purchase:

1) use email subject: "[Damaged Item] #[Order Number]”

2) attach clear photos of damaged product(s)

3) email to hello(at)honestgentle.com

please remember to keep the damaged item with you first.

our team will assist you over email.

if the item is verified to be damaged, we will replace it with a new one.

at the moment, we do not process any refunds.


i received the wrong item

if you have received the wrong item, please complete the following, within 7 days of purchase:

1) use email subject “[Wrong Item] # [Order Number]”

2) attach a clear photo of all items in your order

3) send email to hello(at)honestgentle.com

if the item is verified to be wrong, we will replace it for you.

can i cancel my order and get a refund?

we will issue a full refund provided we have not sent your order out for delivery.

should you wish to cancel your order, please complete the following, as soon as possible:

1) use email subject “[Cancel Order] #[Order Number]”

2) state reason(s) for cancelling

3) email to hello(at)honestgentle.com

payment
which payment methods do you accept?

we accept payment by VISA, MasterCard, AMEX, Apple Pay, Google Pay and Shop Pay.

which currencies do you accept?

at the moment, we only accept payment in Singapore Dollars at checkout.

all international currencies will be converted to Singapore Dollars, at the most current exchange rate.

sign up for our newsletter at the bottom of the page and be in the know!

where can i find your promotional codes?

you want to save, we want to help!

our promotional codes can be found in our newsletters (sign up at the bottom of the page), Facebook and Instagram.

we do not know when we will release these codes, so stay tuned to these channels.

members receive exclusive discounts, so sign up to be one today!


product-related
are honest & gentle products natural?

for each product, over 95% is naturally derived, of which more than 85% is used in the ingredients' naturally-occurring state.

we strive for a good balance between harnessing the goodness of natural, as well as ensuring greater product safety and shelf life with ingredients that may not be fully natural.

do you know that brands claiming to be natural may not be 100% natural? and, if so, do you know how much of that is naturally-occurring?

food for thought.

are your products for men as well?

yes, we serve men as well! skincare isn't just for women but for everyone.

we believe in inclusivity and diversity, and so we design all our products with men and women in mind.

what’s good about honest & gentle’s products?

for one, we designed our products for sensitive skin, so our ingredients chosen have to be very safe on the skin and do not cause irritation.

we only use quality cold-pressed carrier oils, so your skin benefits the most. cold-pressed oils retain the most nutrients and are gentlest on the skin.

also, we commit to be sustainable in our practice. read more under 'sustainability'.

are all oils cold-pressed?

yes, all our carrier oils (or rather, the base or vegetable oils) are cold-pressed!

for our essential oils, some are cold-pressed while some are steam-distilled, depending on how a particular plant part's essence is able to be extracted.

can I use it if I have sensitive and/or problem skin (e.g. eczema, psoriasis)?

our products are designed to be gentle on the skin, for people with sensitive and delicate skin.

however, we recommend you to do patch testing by applying onto a small area and waiting a day to see if there are any adverse reactions.

if unsure, please consult your doctor before use.

should you experience any discomfort, please stop using immediately and let us know at hello(at)honestgentle.com.

how do you choose your ingredients / suppliers?

we ensure that each ingredient is gentle on the skin and is not likely to cause any allergic reaction.

we ensure that all our carrier oils are cold-pressed and unrefined, which are much gentler on the skin and so your skin benefits the most from the nutrients retained.

we also source from reliable suppliers who are reputed for quality ingredients, those who support communities around and those who are nearest the country of manufacture as closely as possible, to reduce the carbon footprint. read more under 'sustainability'.

NO SULPHATES . NO PARABENS . NO SYNTHETIC FRAGRANCES . COLD-PRESSED OILS . LOVE OUR EARTH

what’s the shelf life of honest & gentle products?

to enjoy your product at its best, we recommend you to use it before the date stamped on the label, which is not less than 9 months from when you receive it.

where can I find honest & gentle products?

you can only find our products exclusively on www.honestgentle.com.

as a boutique skincare brand, we do not distribute to retailers outside.

this way, we are able to pass on the cost savings to you.

why is there a nutty scent?

great question - your product may have a nutty scent because the shea butter we use is unrefined.

we choose to use unrefined shea butter because more of its nutrients would be intact (being in its natural state), hence benefiting our skin more.

why is my product grainy?

fret not - your product is not spoilt.

your product may be grainy because certain molecules in the shea butter had melted and cooled faster than the others.

its effectiveness is not altered and you can continue using it as usual.

are your products safe to use?

yes, we send all water-containing products to a professional laboratory, for microbial challenge testing, to ensure that the pathogenic organismic content is within safety limits.

only if a product passes the test do we make it available to you.

although the test is not mandatory, we would like to put your mind at ease, knowing that you are safe.

of course, we also test each and every product over an extended period of time on ourselves, our friends and family to ensure that that there are no adverse reactions.

will you be launching new products?

absolutely - we are looking to launch our face and moisturising cream series next.

so, sign up for our newsletter at the bottom of the page and be in the know!

do you offer gift cards?

unfortunately, we do not sell gift cards at the moment. however, we are looking to make them available.

sign up for our newsletter at the bottom of the page and be in the know!

account-related
i forgot my password, how now?

to reset your password, please click on ‘forgot your password?’ here: https://honestgentle.com/account/login

what are the benefits of being a member?

as a member, you get to enjoy member-exclusive discounts and be in the know of all our happenings via our newsletters!

that aside, 3 members selected each month will receive a surprise gift sent in their orders! the gift changes month on month.

finally, enjoy a seamless checkout process as we retrieve your details for you. you may also check out your previous orders and reorder from there.

what are you waiting for?

sign up for membership here: https://honestgentle.com/account/login

do you have a points rewards programme?

unfortunately, we do not have any points rewards programme at the moment.

however, we are exploring how we can make this a reality soon.

sign up for our newsletter at the bottom of the page and be in the know!

how can I add a new address?

if you are already our member, you can log in and navigate to the ‘ my account ’ page → ‘view address(es) ’ → ‘ add a new address ’

i can't seem to update my profile

don't worry - drop us an email at hello(at)honestgentle.com and we will assist you.

how do i cancel my membership?

we are sad to see you go... if you really wish to cancel your membership, please let us know at hello(at)honestgentle.com.

sustainability
human sustainability

to help impoverished women in Africa, we purchase their 100% handmade, unrefined shea butter that is used in all our products.

that way, any product you purchase makes a direct impact on the lives of the local women.

our supplier works directly with the hardworking women in Ghana, not only ensuring that their shea butter is of high quality, but also that they are fairly paid, and are supported academically and financially.

your purchase grants them an opportunity for sustainable income, micro-credit support, school fees, school uniforms and stationery, among other initiatives.

we hope to bring about female empowerment, lending strength to them so they can have a voice.

meanwhile, we are exploring other ways to add value to other underprivileged groups. Should you have any ideas, please connect with us at hello(at)honestgentle.com.

social sustainability

at honest & gentle, we promote the values of honesty, gentleness and strength. 

we hope that through us, you may be inspired to treat others with fairness and genuineness, responding to them with love and kindness, and seeing strength in the very fabric of our femininity.

as we treat each other like family, we hope that earth will be a better home for us all.

environmental sustainability

we pledge to be good environmental stewards, while trying to make our products affordable for you.

we are constantly exploring ways we can continue reducing our packaging material usage (especially plastic), our suppliers’ packaging usage, as well as the carbon footprint for ingredients and finished products.

to encourage environmental sustainability, we would like to invite you to reuse your packaging after use.

if that is not possible, dropping your used packaging off at the recycling bin would be the next best alternative.

should you have any ideas, please connect with us at hello(at)honestgentle.com.

economic sustainability

with each purchase, you contribute to sustaining the livelihoods of the farmers who provide the raw ingredients.

this is especially so for the women in Ghana, who made the shea butter, being paid above market price. the money flows into so many areas in their community, from healthcare to education.

media / partnerships
can i feature your store / products in my article or video?

for media requests, please email hello(at)honestgentle.com.

can we collaborate?

for partnerships requests, please email hello(at)honestgentle.com.

i would like a career with honest & gentle

we are not hiring at the moment. 

however, we will update this space if we are looking to fill positions!

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